Privacy policy

Last updated: October 21, 2024

This Privacy Policy describes how Roza Patricia (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from rozapatricia.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including service providers who collect data on our behalf, such as:

Companies that support our website and services, including Wix.
Payment processors that handle your payment information (e.g., card number, bank account details, billing address) to process your transactions and provide you with the requested products or services.
When you visit our website, open emails we send you, or interact with our services and advertisements, we (or third parties we work with) may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we obtain from third parties will be processed in accordance with this Privacy Policy.

Providing Products and Services
We use your personal information to fulfill our contractual obligations to you, such as processing payments, fulfilling orders, sending notifications about purchases, returns, exchanges, or other transactions. Additionally, we manage your account, arrange shipping, handle returns, and provide other account-related functionalities.
Marketing and Advertising
We may use your personal information for marketing purposes, such as sending promotional messages via email, SMS, or postal mail and showing you tailored advertisements on our website and other platforms.
Security and Fraud Prevention
We use your information to detect and prevent fraudulent, illegal, or malicious activities. If you create an account, you are responsible for keeping your login credentials secure. If you suspect your account has been compromised, please contact us immediately.
Customer Communication and Service Improvement
We use your information to provide customer support, improve our services, and maintain a productive relationship with you.

How We Use Your Personal Information

Cookies

Like many websites, we use cookies to enhance the functionality of our site and improve the user experience. Cookies help us:

Remember your actions and preferences.
Analyze user behavior to optimize our website.
Show you more relevant advertisements.

Most browsers automatically accept cookies by default, but you can adjust your browser settings to remove or block cookies. However, blocking cookies may impact the functionality of our website and limit certain features.

How We Disclose Personal Information

In certain cases, we may share your personal information with third parties to fulfill contractual obligations, legal purposes, and other reasons outlined in this Privacy Policy. These cases include:

Service Providers or Third Parties

We share information with organizations that provide services on our behalf, including:

IT system management,
payment processing,
data analytics,
customer support,
cloud storage,
order fulfillment and delivery.

Business and Marketing Partners

Your data may be used by partners to provide you with services, display advertisements, and execute marketing tasks. These partners use your information in accordance with their own privacy policies.

At Your Request or With Your Consent

For example, sharing data for order delivery or via social media widgets.

Affiliated Companies

We may share data within our corporate group for legitimate business purposes.

In Connection with Business Transactions or Compliance with Legal Obligations

Your data may be disclosed in the event of a merger, bankruptcy, or to comply with legal obligations such as subpoenas or court requests.

Categories of Disclosed Data

We may disclose the following categories of data for the purposes outlined above:

Identifiers
Includes contact details and account information. This information may be shared with service providers such as internet providers, payment processors, and analytics services.
Commercial Information
Includes details related to orders, purchase history, and customer support. This information may be shared with business and marketing partners to provide services or execute marketing activities.
Internet Activity Data
Includes information about your usage of the website. This data may be shared with affiliated companies for operational purposes.
Geolocation Data
Includes location information determined via IP addresses or other technical methods.

We do not use or share sensitive personal information without your explicit consent.

Third-Party Websites and Links

Our website may contain links to third-party websites or platforms. If you follow these links, we encourage you to review their privacy and security policies. We are not responsible for the privacy, security, or accuracy of information provided on these sites.

Information shared in public spaces, including social media, may be accessible to other users.

Children's Data

Our services are not designed for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with their personal information, please contact us at the details provided below to request its removal.

As of the effective date of this policy, we are not aware of any cases where we “share” or “sell” personal information of individuals under 16 years of age, as defined by applicable laws.

Security and Retention of Your Information

We prioritize the security of your personal information. However, no system can guarantee absolute protection, and information transmitted to us may not be secure during transit. We advise against sending sensitive or confidential information via unsecured channels.

The retention period for your personal information depends on several factors, including the necessity to maintain your account, provide our services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Depending on your location, you may have the following rights regarding your personal information. These rights are subject to applicable laws and specific conditions.

Right to Access: Request access to the personal data we hold about you and information on how it is used and shared.
Right to Delete: Request the deletion of your personal information.
Right to Correct: Request corrections to inaccurate information.
Right to Data Portability: Request a copy of your personal information or its transfer to another service provider.
Restriction of Processing: Request limitations on the processing of your personal information.
Withdrawal of Consent: Withdraw consent for processing where consent is the basis for such processing.
Right to Appeal: If we decline your request, you can appeal the decision by contacting us.
Communication Preferences: Opt-out of promotional communications using the unsubscribe option in our emails. However, we may still send non-promotional emails related to your account or orders.
You can exercise these rights by contacting us using the details below. Verification of your identity (e.g., email address or account information) may be required. In some jurisdictions, you may designate an authorized agent to act on your behalf.
We will not discriminate against you for exercising your rights and will respond promptly as required by applicable law.

Your Rights

Complaints

If you have concerns about our handling of your personal information, please contact us. If you are unsatisfied with our response, you may have the right to escalate your complaint to your local data protection authority.

International Users

We may transfer, store, or process your personal information outside of your country of residence, including in regions where privacy laws may differ. For transfers out of Europe, we adhere to recognized mechanisms such as the European Commission's Standard Contractual Clauses or equivalent arrangements.

Contact Information

For any questions regarding this Privacy Policy or to exercise your rights, please contact us at:
Email: rozapatricianew@gmail.com